Thank you for shopping at Trinetra Hub. We want you to be delighted with your purchase, and we understand that sometimes things don’t go as planned. This Refund and Returns Policy outlines our procedures for returns, refunds, and exchanges.

Returns:

1. Eligibility:

• To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
• Customized or personalized items are generally not eligible for return unless they are defective or damaged upon receipt.

2. Initiating a Return:

• To initiate a return, please contact our customer support at Trinetrahub09@gmail.com within 2 days of receiving your order.
• Provide your order number, a brief explanation of the reason for the return, and any relevant photographs if the item is damaged.

3. Return Shipping:

• Customers are responsible for the return shipping costs unless the return is due to an error on our part or if the item is defective.
• We recommend using a trackable shipping service for returns.

4. Inspection and Processing:

• Once we receive your return, our team will inspect the item to ensure it meets our return eligibility criteria.
• Please allow 4 business days for the processing of returns.

Refunds:

1. Eligibility:

• Refunds are issued for eligible returns and cancellations.
• Original shipping charges are non-refundable.

2. Method of Refund:

• Refunds will be processed to the original method of payment.

3. Timeframe:

• Please allow 4 business days for the refund to reflect in your account after the processing is complete.

Exchanges:

• If you received a defective or damaged item, we will replace it with the same item or a similar one of equal value.
• Exchanges for reasons other than defects are subject to product availability.

Cancellations:

• If you need to cancel an order, please contact us as soon as possible. Once an order is processed for shipping, it cannot be canceled.

Contact Information:

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support at Trinetrahub09@gmail.com.

Thank you for choosing Trinetra Hub!